Privacy policy

Libas & Linen (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

a. Personal Information

We may collect the following personal details:

  • Full Name
  • Phone Number
  • Email Address
  • Billing & Shipping Address

b. Order Information

  • Products purchased
  • Payment method details
    (Note: We do NOT store your full card information. Payments are processed securely through third-party gateways.)

c. Automatically Collected Data

  • Device information
  • IP address
  • Browser type
  • Cookies and website usage analytics

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order updates and confirmations
  • Improve our website and user experience
  • Send promotional offers and newsletters (only with your consent)

3. Sharing of Information

We do not sell your personal information.
However, we may share it with trusted third parties in the following cases:

  • Courier Services (for order delivery)
  • Payment Gateways (for secure payments)
  • Marketing Service Providers (for SMS/email campaigns, only with your permission)
  • Legal Authorities (if required by law)

4. Data Security

We use secure technical and administrative measures to protect your information, including:

  • Encrypted payment processing
  • Secure servers
  • Restricted access

However, no online system is 100% secure.

5. Cookies Policy

Our website uses cookies to:

  • Enhance browsing experience
  • Save cart and user preferences
  • Collect analytics

You may disable cookies in your browser settings if you prefer.

6. Marketing & Communication

With your consent, we may contact you via SMS, WhatsApp, or Email regarding:

  • Promotions
  • Discounts
  • New Arrivals

You can opt-out anytime by clicking “unsubscribe” or contacting us.

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Request corrections of incorrect information
  • Request deletion of your data
  • Opt-out of marketing communications

8. Children’s Privacy

We do not knowingly collect any information from children under the age of 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
All updates will be posted on this page and will take effect immediately upon posting.